Privacy Policy

1. Introduction

Amber Homes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our property management services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Property details and ownership information
• Financial information for rent collection and payments
• Communication preferences and correspondence with us
• Information about your use of our website (IP address, browser type, pages visited)

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our property management services
• Process rental payments and manage financial transactions
• Communicate with you about your property and our services
• Respond to your inquiries and provide customer support
• Comply with legal obligations and regulatory requirements
• Improve our website and services
• Send you marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To fulfill our property management agreement with you
• Legal obligation: To comply with UK property management regulations
• Legitimate interests: To operate and improve our business
• Consent: For marketing communications (where required)

5. Information Sharing and Disclosure

We may share your information with:

• Tenants (as necessary for property management)
• Contractors and service providers (for maintenance and repairs)
• Legal and financial advisors
• Regulatory authorities (when required by law)
• Property Redress Scheme and other professional bodies

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Property management records are typically retained for 6 years after the end of our service agreement, in accordance with UK tax and legal requirements.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (in certain circumstances)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. For more information about cookies and how to manage them, visit aboutcookies.org.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit ico.org.uk for more information.